SUMMARY

Performs maintenance service and light repairs in the areas of plumbing, carpentry, painting, plastering, machine service, electrical, tile work, furniture repair, upholstery, welding, and/or vehicle servicing. Performs essential cleaning functions and properly maintains all areas of the hotel and ground in an attractive and orderly manner. Must present a positive image in the casino and the community.

ESSENTIAL DUTIES

1. Performs minor and routine painting, plumbing, electrical wiring, and other related maintenance activities.
2. Repairs furniture, doors, windows, cabinet work, small appliances and equipment; replaces light bulbs, filters, dimmers, locks and other duties as assigned by shift supervisor.
3. Diagnoses and resolves minor facility or equipment problems with or without assistance; notifies management concerning need for major repairs or additions to lighting, heating, and ventilating equipment.
4. Assists with furniture set-up and construction, office moves, changes, and redesign.
5. Assures prompt, courteous service to all customers, internal and external.
6. Operates within the safety rules and codes set by the company.
7. Operates company vehicles to perform service for the company.
8. Performs routine cleaning duties when necessary such as waste receptacles, trach collection, sidewalk snow removal/de-ice etc.
9. Assists with setup and tear down for banquet facility.
10. Must adhere to all policies and procedures of the casino and department
11. Must attend all meetings and/or trainings as directed by management
12. Performs additional duties as necessary.

EDUCATION

High School Diploma or equivalent is required.

EXPERIENCE

Environment typically is a Class II or III Casino experience preferred.

SPECIAL SKILLS

Communication Skills – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings; explains information, whether oral or written, clearly and informatively; presents numerical data effectively; able to read and interpret written information.

Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; places success of team above own interests; collaborates and cooperates with others; works hard to achieve win-win solutions; personally, contributes to team efforts.

Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; completes tasks on time or notifies appropriate person with an alternate plan.

LICENSES/CERTIFICATIONS

WCR Gaming License is required.

Valid Iowa Driver’s License

JOB DEMANDS

Physical

Ability to maneuver in all areas of casino, frequent ascent/descent from bus stairs, travel to various on/off site venues, which may involve elevation changes in surfaces. Visual acuity to discern and examine text, graphics, color and symmetry.  Speech to communicate clearly, express ideas and convey information in an understandable manner.  Ability to hear for listening comprehension and to understand ideas presented through spoken words and sentences. Manual dexterity to complete run log, routine maintenance check of fluids and examine documents, records and files.

Refer to Human Performance Evaluation for specific physical demands.

Mental

Social perceptiveness to assess and understand other’s reactions and behavior. Critical thinking to use logic and reasoning, reach conclusions/solutions.  Comprehension in assessing and analyzing and processing alpha, numeric and visual data; completing required documents accurately.  Mental capacity to monitor sometimes complex driving situations to make quick decisions to manipulate/maneuver vehicles in crowded or high-risk areas; tolerate stress, conduct tasks under critical deadlines.  Ability to concentrate on task over a period of time without being distracted.

Environmental

Work in motor vehicle, casino operations and external environments; exposure to second hand smoke, high noise level, bright lights, fluctuative temperatures/weather conditions.

JOB SUMMARY:

Performs cash handling duties, helps guests by taking food orders with an emphasis on guest service in all food service venues. Has a pleasant, friendly attitude towards guests and co-workers at all times.

JOB DUTIES:

1. Immediately greet guests upon arrival, and takes care of customer orders.
2. Fills bakery items, candy, pop, juice, cups, napkins, chips, candy, coffee, etc.
3. Maintains a very clean area, including sweeping and mopping station at the end of shift. Takes empty boxes to dumpster.
4. Must have a cheerful and courteous attitude at all times.
5. Must be neat in appearance, respectful and pleasant.
6. Wears proper uniform while on duty.
7. Follows all sanitation procedures.
8. Cleans coffee machine daily.
9. Follows security procedures getting and checking out tills.
10. Puts groceries away, rotating stock as you go.
11. Stocks food items on line.
12. Fills out opening/closing check lists, and pre-chart papers during shift.
13. To have knowledge of all Casino and/or restaurant locations.
14. To accurately compute all guest check totals and proved correct change.
15. To accurately complete cash handling functions.
16. To have working knowledge of the Point of Sales system.
17. Must attend all meetings and/or training as directed by management.
18. To perform other duties as assigned.
19. To work as a team player with all other co-workers.
20. Informs management of maintenance problems and guest complaints.
21. Will let servers know when they are seated and to communicate any special request or needs of their guests, i.e. special occasions when working in the dining room.
22. Maintain seating chart with knowledge of all table numbers and the server who is working each station when working in the dining room.
23. Manage dining room to see that all tables, chairs and carpets are properly maintained throughout the shift when working in the dining room.
24. Seat guests in an organized, rotational manner when working in the dining room.

25. Thorough knowledge of menu items, buffet, entire establishment, tables, sections, service staff, daily specials and promotions.
26. Keep menus clean and stocked.

AUTHORITY AND SUPERVISORY CAPACITY

Possesses authority needed to accomplish 1 – 26 above.

SIGNATURE AUTHORITY:

None

ACCESS TO SENSITIVE AREAS:

With Security escort in accordance with Internal Controls.

EDUCATION/EXPERIENCE REQUIREMENTS:

1. High School diploma or GED required.

2.      Comprehensive computer skills.

3.      Must obtain TIPS certification and re-certify as necessary

1. Six months to one-year related experience or training.
2. Must have excellent communication and presentation skills.
3. Good organizational and clerical skills required.
4. Must be able to obtain gaming license.
5. Bi-cultural experience preferred.
6. Native American preference.

CONDITION OF EMPLOYMENT

1. Must have a telephone.

1. Must be able to lift 25 lbs routinely.
2. Must be able to stand and walk for long periods of time.
3. Must be able to push a cart weighing 50 lbs. occasionally.

5. Must be able to withstand a smoky environment for extended periods of time, with direct exposure to secondhand smoke.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear.  The employee is frequently required to stand and walk.  The employee is occasionally required to reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl and taste or smell.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.