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Employment

IF YOU’RE LOOKING TO JOIN A WINNING TEAM, WE’D LOVE TO TALK!

Job openings vary from week to week, but our current openings are listed below. For more information, call our team in Human Resources:

Lori Payer: 712.428.7105

Stephanie Smith: 712.428.7100

Amber Haines: 712.428.7198

Visit us at:

WinnaVegas Casino Resort
1500 330th St
Sloan, IA, 51055

Applications are kept on file for 90 days.

Must be able to obtain a gaming license.

Current Job Openings

EVS PORTER

JOB SUMMARY:

 

Performs essential cleaning functions and properly maintains all areas of the casino and grounds in an attractive and orderly manner.

 

JOB DUTIES:

 

  1. Performs routine cleaning duties such as sweeping, vacuuming, dusting, mopping, washing windows/walls/brass/waste receptacles, trash collection, sidewalk snow removal/de-icer, etc.
  2. Responsible for properly sanitizing and cleaning restrooms, and regularly stocking with supplies.
  3. Must adhere to proper methods for cleaning and safety procedures; which includes chemical use, blood borne pathogens, and lifting/moving heavy objects/furniture.
  4. Always perform duties in a positive and professional manner, and be friendly and courteous to guests and associates.
  5. Must adhere to all policies and procedures of the casino and department.
  6. Perform duties of the shampoo crew and/or scrub crew as needed.
  7. Must attend all meetings and/or training as directed by management.
  8. Perform other duties as assigned.

 

AUTHORITY AND SUPERVISORY CAPACITY

 

Possesses authority needed to accomplish 1 – 8 above.

 

SIGNATURE AUTHORITY:

 

None

 

ACCESS TO SENSITIVE AREAS:

 

With Security escort in accordance with Internal Controls.

 

 

 

EDUCATION/EXPERIENCE REQUIREMENTS:

 

  1. High School diploma or GED required.

2.      Comprehensive customer service skills.

  1. Must have excellent communication and presentation skills.
  2. Good organizational required.
  3. Must be able to obtain gaming license.
  4. Bi-cultural experience preferred.
  5. Native American preference.
  6. Ability to read and comprehend simple instruction and correspondence.

 

CONDITION OF EMPLOYMENT

 

  1. Must have a telephone.
  2. Must be able to lift, push or pull up to 50 pounds, frequently above waist height.
  3. Must be in good physical condition.
  4. Must be able to withstand a smoky environment for extended periods of time, with direct exposure to secondhand smoke.

 

PHYSICAL DEMANDS

 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the Job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear.  The employee is frequently required to stand and walk.  The employee is occasionally required to reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl and taste or smell.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

SHARED SERVICES ASSOCIATE

JOB SUMMARY:

Assist the casino with daily operations. Responsible for providing outstanding guest service to WCR internal/external guests.   Responsible for various work throughout the different departments. Occasionally performs a variety of guest service functions, while exchanging currency for coin, check cashing, and verification, cashing in chips, making players club cards and redeeming club benefits.

 

JOB DUTIES: 

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

  1. Work in various department as needed.
  2. Create a courteous, friendly, and professional work environment.
  3. Ensure compliance with safety and sanitation standards.
  4. Assist guest with all questions and reasonable requests.
  5. Ensure a high level of customer service is maintained at all times.
  6. May handle cash and perform cash handling duties/able to reconcile a till after each shift.
  7. Must attend all meetings and/or trainings as directed by management.
  8. Read, understand and adhere to Winnebago Gaming Compact and Winnebago Tribal Gaming Code and Rules and Regulations.
  9. Always performs duties in a positive and professional manner.
  10. Perform other duties as assigned.

EDUCATION/EXPERIENCE REQUIREMENTS

Minimum Qualifications:

  • Must be a key employee in good standing.
  • Must have a high school diploma or G.E.D.
  • No theft or stealing convictions.
  • Must be able to obtain a Key license with WGC
  • Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, as well as obtain and maintain a gaming license.

Work Environment:

  • Work is generally performed in the Casino area with exposure to heat, cold, exposure to secondhand smoke and a high noise level.
  • Extended hours and irregular shifts may be required along with Holidays and/or weekends.

AUTHORITY AND SUPERVISORY CAPACITY 

 

Possesses authority needed to accomplish above.

 

SIGNATURE AUTHORITY

 

  • None

 

CONDITION OF EMPLOYMENT

 

  1. Must be able to withstand a smoky environment for extended periods of time, with direct exposure to secondhand smoke.
  2. Must occasionally lift and/or move up to 50 pounds.
  3. Must have a telephone.
  4. Must be able to stand and walk for long periods of time.
  5. Must be able to interact successfully with associates and guests.

 

ACCESS TO SENSITIVE AREAS

 

  • With Security escort in accordance with Internal Controls.

 

PHYSICAL DEMANDS

 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is regularly required to stand for long periods of time; use hand to finger, handle, or feel; and talk or hear. The employee is occasionally required to reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl and taste or smell.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

 

SLOT TECHNICIAN

JOB SUMMARY:

Performs periodic maintenance on slot machines and signage and shall operate such in accordance with the ordinance adopted by the Winnebago Gaming Commission and the Winnebago Tribal Council.

 

JOB DUTIES:

 

  1. Performs periodic preventative maintenance procedures on slot machines and signage.
  2. Troubleshoots malfunctions on slot machines.
  3. Maintains security and accountability of funds entrusted.
  4. Ensures all facilities and equipment are functioning properly within the department.
  5. Participates in the installation/removal of hopper load funds.
  6. Maintains good customer relations.
  7. Always perform duties in a positive and professional manner.
  8. Adheres to policies and procedures.
  9. Must attend training & meetings as directed by management.
  10. Performs all duties as assigned.

 

AUTHORITY AND SUPERVISORY CAPACITY

 

  • Possesses authority needed to accomplish 1 – 10 above.

 

SIGNATURE AUTHORITY:

  • Slot Machine keys (door and jackpot reset)
  • Machine access card
  • Debit/Credit receipt
  • Slot drop cabinet key with security escort.
  • Slot machine board access keys with Executive and Gaming Commission approval.

 

ACCESS TO SENSITIVE AREAS:

 

·         Slot machine interiors

  • Slot repair shop
  • Slot drop cabinet with security escort.
  • Slot machine board compartment with Gaming Commission.
  • With Security escort in accordance with Internal Controls.

 

EDUCATION/EXPERIENCE REQUIREMENTS:

 

  1. High School diploma or GED required.

2.      Comprehensive computer skills.

3.      1 to 2 years in the Slot Department as a Floor Associate and/or Slot Maintenance.

  1. Basic knowledge of slot machine theory and operation required.
  2. Basic knowledge of electricity and electrical components required.
  1. Good organizational and clerical skills required.
  1. Must be able to obtain gaming license.
  2. Bi-cultural experience preferred.
  3. Native American preference.

 

CONDITION OF EMPLOYMENT

 

  1. Must have a telephone.
  2. Must be able to stand and walk for long periods of time.
  3. Must be able to lift and carry a minimum of 100 lbs.
  4. Must be able to interact successfully with associates and guests.
  5. Must be able to withstand a smoky environment for extended periods of time, with direct exposure to secondhand smoke.

 

PHYSICAL DEMANDS

 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the Job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear.  The employee is frequently required to stand and walk.  The employee is occasionally required to reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl and taste or smell.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

FACILITIES WATER TREATMENT OPERATOR

JOB SUMMARY:

Performs essential maintenance and repair functions to ensure efficient mechanical operations and proper upkeep of all areas of the casino facilities and grounds in an orderly and attractive manner.

 

DUTIES & RESPONSIBILITIES

  • Trouble shoots, repairs, installs, monitors and maintains all machinery, equipment, HVAC, electrical systems while using the proper hand and/or power tools.
  • Trouble shoots, repairs, installs, monitors and maintains plumbing, sewage and water systems and fixtures while using the proper hand and/or power tools.
  • Constructs, erects, installs and repairs physical structures of wood, plywood, cement and wallboard, while using the proper hand and/or power tools
  • Installs and repairs floor, ceiling and wall coverings, and performs routine finish work including preparing, painting, staining, trimming, etc
  • Performs preventive and predictive maintenance schedules on a routine basis for the purpose of identifying potential hazards and repairs
  • Performs routine clean up of assigned work areas and maintenance shop areas
  • Must be able to comprehend and follow basic instructions, and adhere to all policies and procedures of the casino and department
  • Must demonstrate good attendance and work initiative and always perform duties in a positive and professional manner
  • Requests materials, supplies and equipment for the purpose of ensuring that adequate materials are available to complete assignments in a timely manner.
  • Must attend all company and department training/meetings as directed
  • Demonstrate strong leadership abilities, work initiative and show good common sense
  • Responsible for all tasks and emergencies that arise on assigned shift and communicate and/or pass on this information to following shifts
  • Complete all routine paperwork and shift reports on a daily basis
  • Knows the location of all shop equipment, materials and supply inventory and all paperwork that relates to maintenance operational procedures
  • Ability to read and comprehend from verbal instructions, blueprints and/or working drawings

 

 

 

 

 

  • Must be knowledgeable of and adhere to proper safety methods for equipment/tool operation, chemical use, construction practices and lifting techniques without presenting a direct threat to self or others
  • Must show the ability to prioritize work orders and requests that best fits the maintenance department and the casino.
  • Assists other personnel as may be required for the purpose of supporting them in the completion of their work – Perform other job related duties as assigned.

 

 

ACCESS TO SENSITIVE AREAS

With security escort in accordance with internal controls.

 

EDUCATION/EXPERIENCE

High School diploma or GED required

At least 5 years experience in the building trades

Must be mechanically inclined

Knowledge of materials, methods, principles, practices and the appropriate tools in the following fields:

  • Carpentry
  • Plumbing
  • Electrical
  • Welding
  • Painting

 

PHYSICAL REQUIREMENTS

Required to use hands and fingers to handle or feel objects, tools, or controls; and reach with hands and arms.

Must be able to stand/walk/bend for up to eight hours; and frequently required to stoop, kneel, crouch, and crawl.

Must be able to manually lift and/or move up to 50 pounds intermittently.  Heavier parts are lifted using other methods.

Must be in good physical condition.

Must be able to work and climb on ladders, scaffolds and man lifts up to 40 feet.

Must be able to work under extreme weather variations and conditions and be exposed to temperature variations and wet and/or humid work conditions.

 

CONDITIONS OF EMPLOYMENT

Must be able to obtain a Class III gaming license

Ability to obtain Pool Operator Certification within one (1) year of employment AND maintain the Certification.

Must satisfactorily complete a 90-day probationary period

Must possess a sensitivity to Indian culture

Must be able to interact successfully with associates and guests

Must be able to work independently and complete assignments with minimal supervision

Must have a telephone
Must maintain valid driver’s license and be insurable

Must be able to be flexible and/or coordinate regular scheduled days off, vacations and different start times with approaching weather conditions and scheduled work

Must be able to withstand a smoky environment for extended periods of time, with direct exposure to secondhand smoke.

 

 

ON THE JOB TRAINING

Must satisfactorily complete casino orientation

Must satisfactorily complete departmental orientation

Must complete all training deemed necessary or mandatory by management

Must be willing to improve professional skills through additional training and development

FACILITIES ASSISTANT HVAC LEAD TECH

JOB SUMMARY

Assists at installing, diagnosing, trouble-shooting, repairing, maintaining and performing preventive maintenance and routine upkeep on complex mechanical, HVAC, pool, and distribution systems throughout the casino and related equipment, involving work of a varied nature with minimum supervision.

 

JOB DUTIES

  • Assists in the management duties such as interviewing, work scheduling and planning, budgeting, conducting shift meetings, maintaining records, performance appraisals, discipline, addressing complaints, worker safety and resolving problems.
  • Assists at installing and rearranging complex equipment, diagnosis of complex equipment failure, and dismantle, repair and reassemble complex equipment.
  • Perform tasks in the mechanical skill area such as electrical, fabrication, assembly, welding and pipefitting, and occasionally perform tasks in other trades as needed.
  • Operates and maintains specialized machinery, equipment and tools utilized in the repair of heating, ventilation and air conditioning.
  • Performs daily pool maintenance and deck/pool cleaning procedures.
  • Monitors and maintains pool filtration system.
  • Monitors pool water chemistry through testing and adjusts as needed to maintain standards.
  • Works from drawings, verbal instructions or sketches from equipment schematics.
  • Demonstrate willingness to improve department operations, passes on information to following shifts, and makes recommendations for equipment replacement/upgrade.
  • Demonstrate good common sense, good attendance and initiative, and always perform duties in a positive and professional manner.
  • Demonstrate ability to complete assignments personally with minimal supervision.
  • Must adhere to and enforce all policies and procedures of the casino and department.
  • Must attend all company and department training/meetings as directed.
  • Know the locations of all shop equipment, materials and supply inventory and complete all paperwork that relates to maintenance operational procedures.
  • Must be knowledgeable of and adhere to, and train and enforce proper safety methods for equipment/tool operation, chemical use and lifting techniques
  • Assists other personnel as may be required for the purpose of supporting them in the completion of their work – Perform other job related duties as assigned.

 

 

 

AUTHORITY AND SUPERVISORY CAPACITY

 

Possesses authority needed to accomplish 1 – 16 above.

 

 

ACCESS TO SENSITIVE AREAS

With Security escort in accordance with Internal Controls.

 

EDUCATION/EXPERIENCE

High school or GED required.

Must be knowledgeable in HVAC and tools and procedures preferred.

Must have HVAC certification.

Additional experience/training in electrical field preferred.

 

 

PHYSICAL REQUIREMENTS

Must be in good physical condition.

Required to use hands and fingers to handle or feel objects, tools, or controls; and reach with hands and arms.

Must be able to stand/walk/bend for up to eight hours; and frequently required to stoop, kneel, crouch, and crawl.

Must be able to manually lift and/or move up to 50 lbs. intermittently.  Heavier parts are lifted using other methods.

Must be able to work and climb on ladders, scaffolds, man-lifts up to 40 feet.

Must be able to work under extreme weather variations and conditions and be exposed to temperature variations and wet and/or humid work conditions.

 

CONDITIONS OF EMPLOYMENT

Must be able to obtain Class III gaming license

Must satisfactorily complete 90-day probationary period

Must possess a sensitivity to Native American culture

Must be able to interact successfully with associates and guests

Must be able to work independently with minimal direct supervision

Must have a telephone

Must maintain valid driver’s license and be insurable.

Must be able to be flexible and or coordinate regular scheduled days off, vacations and different start times with approaching weather conditions and scheduled HVAC work

Must be able to withstand a smoky environment for extended periods of time, with direct exposure to secondhand smoke.

 

 

PHYSICAL DEMANDS

 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the Job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear.  The employee is frequently required to stand walk.  The employee is occasionally required to reach with hands and arms, climb or balance, stop, kneel, crouch, or crawl, small.  Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

SURVEILLANCE LEAD TECHNICIAN

JOB SUMMARY:

 

Will install and maintain closed circuit television equipment, including but not limited to: video cameras, VCR’s and multiplexers. Will keep an accurate log of all activities during shift. Reports directly to the Surveillance/Security Manager.

 

JOB DUTIES:

 

  1. Supervises the Assistant Technician.
  2. Insures all CCTV systems and backup systems are working properly
  3. Installs CCTV equipment according to the latest revisions of the “National Electrical Codes” the “National Television Standards Committee” and “National Manufactures Association”.
  4. Knows and comprehends the proper use of VOM, 20 MHz dual trace oscilloscope, video test monitor, low distortion audio frequency generator and video multi-burst signal generator.
  5. Familiar with CCTV applications regarding gaming and physical security
  6. Insures daily maintenance to insure no loss to video.
  7. Must attend meetings and/or training as directed by management.
  8. Performs all duties as assigned.

 

AUTHORITY AND SUPERVISORY CAPACITY

 

  • Possesses authority needed to accomplish 1 – 8 above.

 

SIGNATURE AUTHORITY:

 

·         None

 

ACCESS TO SENSITIVE AREAS:

 

  • With Security escort in accordance with Internal Controls.

 

 

 

 

 

 

EDUCATION/EXPERIENCE REQUIREMENTS:

 

  1. High School diploma or GED required.
  2. AA degree in electronics from an accredited institution or 2 years on the job training in electronics.

3.      Comprehensive computer skills.

  1. Must have excellent communication and presentation skills.
  2. Must be able to function under stressful conditions.
  3. Good organizational and clerical skills required.
  4. Must be able to obtain gaming license.
  5. Bi-cultural experience preferred.
  6. Native American preference.

 

CONDITION OF EMPLOYMENT

 

  1. Must have a telephone.
  2. Must be able to lift 75lbs.
  3. Will be required to use ladder up to 25 feet in height
  4. Must be able to work in small areas
  5. Must be able to work well in awkward positions
  6. Willing to be on call and willing to work occasional overtime
  7. Must be able to withstand a smoky environment for extended periods of time, with direct exposure to secondhand smoke.

 

PHYSICAL DEMANDS

 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the Job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear.  The employee is frequently required to stand and walk.  The employee is occasionally required to reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl and taste or smell.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

BINGO ATTENDANT

JOB SUMMARY:

 

The Bingo Attendant shall be in charge of selling entry packets and bingo sheets. Receiving, handling and reconciling money at all bingo sessions and calling back winning bingo numbers and assisting bingo players during bingo sessions. The Bingo Attendant will work under the direct supervision of the session supervisor.

 

JOB DUTIES:

 

  1. Count and assure the accuracy of all issued inventory and cash at the start and end of each session.
  2. Work primarily in his or her assigned work area (assigned prior to each session.)
  3. Return all monies and unsold inventory to the session supervisor.
  4. Keep his or her area neat and orderly throughout the bingo session. Perform general clean up at the session’s end.
  5. Perform payout duties.
  6. Be responsible for all money in the cash register for each bingo session.
  7. Have the proper amount of change on hand for each register.
  8. Be held accountable for all double-counts of tills for each session.
  9. Reconcile the money from each session.
  10. Must attend all meetings and/or training as directed by management.
  11. Must be able to interact successfully with associates and guests.
  12. Perform all other job-related duties as assigned by the supervisor.

 

AUTHORITY AND SUPERVISORY CAPACITY

 

Possesses authority needed to accomplish 1 – 12 above.

 

SIGNATURE AUTHORITY:

 

None

 

 

 

 

ACCESS TO SENSITIVE AREAS:

 

Sales booth, records room, cage payout.

With Security escort in accordance with Internal Controls.

 

EDUCATION/EXPERIENCE REQUIREMENTS:

 

  1. High School diploma or GED required.

2.      Comprehensive computer skills.

  1. Previous money handling experience preferred.
  2. Some sales experience.
  3. Must have mathematical skills to be proficient in balancing banks and department documents.
  4. Must have excellent communication and presentation skills.
  5. Good organizational and clerical skills required.
  6. Must be able to obtain gaming license.
  7. Bi-cultural experience preferred.
  8. Native American preference.

 

CONDITION OF EMPLOYMENT

 

  1. Must have a telephone.
  2. Must occasionally lift and/or move 10 pounds.
  3. Must be able to withstand a smoky environment for extended periods of time, with direct exposure to secondhand smoke.

 

PHYSICAL DEMANDS

 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the Job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear.  The employee is frequently required to stand and walk.  The employee is occasionally required to reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl and taste or smell.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

GUEST SERVICE MASTER BANK

JOB SUMMARY:

 

Responsible for contents in the vault.  Verifies and does buys for cage cashiers for exchange of chips, coin, currency, and fill bags.

 

JOB DUTIES:

 

1.      Verifies and does buys for banks in the cage.

2.      Issuing tills for the Bar, gift shop, buffet, and snack bar.

3.      Handles tokes for cage cashiers.

4.      Provides prompt, friendly and courteous service to customers and employees.

5.      Must learn all banks ranging from cashier window to master bank.

6.      Balances and accounts for all contents of bank recording all information on proper forms.

7.      Read, understand and adhere to Gaming Compact and Winnebago Tribe Gaming Code, Rules and Regulations, Internal Controls, Standard Operating Procedures, Departmental Rules.

8.      Responsible for bank deposits

9.      Must attend all meetings and/or training as directed by management.

10.  Verify and takes into accountability monies from hard count and soft count.

  1. Verification of ticket in ticket out summary per shift.
  2. Must perform duties as assigned.

AUTHORITY AND SUPERVISORY CAPACITY

 

Possesses authority needed to accomplish 1 – 12 above.

 

SIGNATURE AUTHORITY:

 

Authorizes the open/close sheets

Buy sheets

Credit / debit sheets

Table Fills

Bank Deposit Slip

 

 

 

ACCESS TO SENSITIVE AREAS:

 

With Security escort in accordance with Internal Controls.

 

EDUCATION/EXPERIENCE REQUIREMENTS:

 

  1. High School diploma or GED required.

2.      Comprehensive computer skills.

3.      Ability to run a ten key calculator.

  1. 2 years experience handling money and working in cage.
  2. Must have excellent communication and presentation skills.
  3. Good organizational and clerical skills required.
  4. Must be able to obtain gaming license.
  5. Bi-cultural experience preferred.
  6. Native American preference.

 

CONDITION OF EMPLOYMENT

 

  1. Must have a telephone.
  2. Must be able to lift up to 50 lbs
  3. Ability to learn and operate various Cage machinery.
  4. Must be able to withstand a smoky environment for extended periods of time, with direct exposure to secondhand smoke.

 

PHYSICAL DEMANDS

 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the Job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear.  The employee is frequently required to stand and walk.  The employee is occasionally required to reach with hands and arms, climb or balance, stop, kneel, crouch, or crawl and taste or smell.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

GUEST SERVICE ATTENDANT

JOB SUMMARY:

 

Responsible for providing outstanding guest service to WinnaVegas guests. Performs a variety of guest service functions, while exchanging currency for coin, check cashing, and verification, cashing in chips, making players club cards and redeeming club benefits.

 

JOB DUTIES:

 

  1. Proficient with all aspects of Casino Trac system.
  2. Enrolls guest in Club Winn membership, assist guest on using Club Winn cards.
  3. Retrieve and look up pertinent player information in the database.
  4. Proficient with ability to make change, cashes checks, cashes in coin for customers and employees in a confidential manner.
  5. Records amount received and prepares reports of transaction.
  6. Verifies paperwork and dispenses monies for jackpot/fills.
  7. Balances and account for all cash, chips, token and checks, recording all information on the appropriate forms.
  8. Must learn and become proficient with all banks ranging from cashier window to master bank.
  9. Able to reconcile a till after each shift.
  10. Ensures that all “Players Club Situation Forms”, and “Players Club Guest Complaints Forms” are taken and filled out completely by attendant, and turned over to the Shift Supervisor immediately. It will be the responsibility of the supervisor/manager to process A.S.A.P.
  11. Issues tills for Casino departments, as needed.
  12. Maintains awareness and knowledge of all Casino activities, events, promotions, and services offered to WinnaVegas guests.
  13. Read, understand and adhere to Gaming Compact and Winnebago Tribe Code, Rules and Regulations, Internal Controls, Standard Operating Procedures, Departmental Rules.
  14. Must attend all meetings and/or training as directed by management.
  15. Reports directly to Supervisor, Lead Supervisor, Manager
  16. Perform all other job duties as assigned.

 

AUTHORITY AND SUPERVISORY CAPACITY

 

Possesses authority needed to accomplish 1 – 16 above.

 

 

SIGNATURE AUTHORITY:

 

  • None

 

EDUCATION/EXPERIENCE REQUIREMENTS:

 

  1. High School diploma or GED required.

2.      Comprehensive computer skills.

3.      Six months to one years related experience or training.

  1. Must have excellent communication and presentation skills.
  2. Good organizational and clerical skills required.
  3. Must be able to obtain gaming license.
  4. Bi-cultural experience preferred.
  5. Native American preference.

 

CONDITION OF EMPLOYMENT

 

  1. Must have a telephone.
  2. Must be able to lift up to 50 lbs
  3. Must be able to withstand a smoky environment for extended periods of time, with direct exposure to secondhand smoke.

 

PHYSICAL DEMANDS

 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the Job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear.  The employee is frequently required to stand and walk.  The employee is occasionally required to reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl and taste or smell.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

SLOT FLOOR ATTENDANT

JOB SUMMARY:

 

Responsible for maintaining good customer service concerning operation of machines within the established standards of the department and shall operate such in accordance with the ordinance adopted by the Winnebago Gaming Commission and the Winnebago Tribal Council.

 

JOB DUTIES:

 

  1. Reset minor malfunctions on slot machines.
  2. Maintains security and accountability of funds entrusted.
  3. Ensures all facilities and equipment are functioning properly within the department.
  4. Greets customers and sees that players are properly hosted.
  5. Verifies Open/Close and Buys for all Banks.
  6. Maintains good customer relations.
  7. Always perform duties in a positive and professional manner.
  8. Must adhere to policies and procedures.
  9. Performs designated fill duties as assigned.
  10. Effects change transactions with customers.
  11. Must attend all meetings and/or training as directed by management.
  12. Performs all duties as assigned.

 

AUTHORITY AND SUPERVISORY CAPACITY

 

  • Possesses authority needed to accomplish 1 – 12 above.

 

SIGNATURE AUTHORITY:

 

  • Jackpot/Fill receipt
  • Open/Close report
  • Debit/Credit receipt
  • Buy Sheet
  • Slot Machine keys (door and jackpot reset)
  • Machine access card
  • Slots drop cabinet key with security escort when performing designated floor duties
  • Forms W-2G, 5754 (multiple winners), & 8362 (Currency Transaction Report) When performing Designated Floor

 

 

ACCESS TO SENSITIVE AREAS:

 

  • Slot machine interiors
  • Slot repair shop

·         Change Banks

  • When performing duties as Designated Floor access to fill side of drop
  • With Security escort in accordance with Internal Controls.

 

EDUCATION/EXPERIENCE REQUIREMENTS:

 

  1. High School diploma or GED required.

2.      Comprehensive computer skills.

3.      Previous money handling experience preferred.

4.      Must have the mathematical skills to be proficient in balancing all banks and departmental documents.

5.      Basic knowledge of slot machine theory and operation required.

  1. Must have excellent communication and presentation skills.
  2. Good organizational and clerical skills required.
  3. Must be able to obtain gaming license.
  4. Bi-cultural experience preferred.
  5. Native American preference.

 

CONDITION OF EMPLOYMENT

 

  1. Must have a telephone.
  2. Must be able to stand and walk for long periods of time.
  3. Must be able to lift and carry a minimum of 50 lbs.
  4. Must be able to interact successfully with associates and guests
  5. Must be able to withstand a smoky environment for extended periods of time, with direct exposure to secondhand smoke.

 

 

PHYSICAL DEMANDS

 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the Job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear.  The employee is frequently required to stand and walk.  The employee is occasionally required to reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl and taste or smell.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

LAUNDRY ATTENDANT

JOB SUMMARY:

Responsible for cleaning towels, linens, and bedding.

JOB DUTIES:    This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

1.       Wash, dry, and fold towels, linens, and bedding.

2.       Understand laundry room operations such as washers, dryers, folding, and chemicals.

3.       Clean and maintain laundry room areas while keeping up with standards set by the Supervisor and Manager.

4.       Ensure a high level of customer service is maintained at all times.

5.       Assist guests with all questions and reasonable requests.

6.       Read, understand and adhere to the Winnebago Gaming Compact and Winnebago Tribal Gaming Code, Rules and Regulations

7.       Perform all other job-related duties as assigned.

 

EDUCATION/EXPERIENCE REQUIREMENTS

Minimum Qualifications:
Must have a high school diploma or G.E.D.  Prior hotel laundry experience preferred.

No theft or stealing convictions.   Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, as well as obtain and maintain a gaming license.

Physical Demands:
While performing the duties of this job, the employee regularly is required to stand for extended periods of time; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.  The employee occasionally is required to sit; and stoop, kneel, crouch, or crawl.  The employee must occasionally lift and/or move up to 50 pounds.

Work Environment:
Work is generally performed in the Resort hotel(s) area with exposure to heat, cold, and Casino setting with exposure to secondhand smoke and a high noise level.  Evening, graveyard, holiday and/or weekend work are required.  Extended hours and irregular shifts may be required.

 

AUTHORITY AND SUPERVISORY CAPACITY 

 

Possesses authority needed to accomplish 1-7 above.

 

SIGNATURE AUTHORITY

 

  • None

 

CONDITION OF EMPLOYMENT

  1. Must be able to withstand a smoky environment for extended periods of time, with direct exposure to secondhand smoke.

 

ACCESS TO SENSITIVE AREAS

 

  • With Security escort in accordance with Internal Controls.

 

 

PHYSICAL DEMANDS

 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is regularly required to sit; use hand to finger, handle, or feel; and talk or hear.  The employee is frequently required to stand and walk.  The employee is occasionally required to reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl and taste or smell.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

MARKETING MANAGER

JOB SUMMARY:

 

Plans, coordinates, and improves special events designed for the Casino to bring back guests.

 

JOB DUTIES:

 

  1. Negotiates contracts and obtains competitive bids from vendors.
  2. Supervises events coordinators and event staff.
  3. Ensures satisfactory profit/loss ratios are attained for special events and entertainment.
  4. Identify new or existing business needs that could be fulfilled with an event solution.
  5. Research, develop, propose, and implement social marketing media plans for various events.
  6. Ensure staff is adequately prepared for event…
  7. Read, understand and adhere to Winnebago Gaming Compact and Winnebago Tribe Gaming Code and Personnel Rules and Regulations.
  8. Must attend all meetings and/or training as directed by management.
  1. Perform all other job related duties as assigned.

AUTHORITY AND SUPERVISORY CAPACITY

 

  • Possesses authority needed to accomplish 1 – 9 above.

 

SIGNATURE AUTHORITY:

 

·         Personnel Action Forms

  • Confidential Reports
  • Overtime/Leave Requests
  • Complimentary food, beverage, hotel/inn and special events
  • Material Requisition/Purchase Orders

 

 

ACCESS TO SENSITIVE AREAS:

 

  • With Security escort in accordance with Internal Controls.

 

EDUCATION/EXPERIENCE REQUIREMENTS:

 

  1. High School diploma or GED required.
  1. College degree preferred.
  1. Comprehensive computer skills
  2. Five (5) years’ experience in event planning and execution.
  3. Knowledge of casino, slots, table games, and bingo required.
  4. Four (4) years marketing experience in a casino preferred.
  5. Previous experience in hospitality and entertainment fields highly preferred.
  6. Must be able to obtain gaming license.
  7. Bi-cultural experience preferred.
  8. Native American preference.

 

CONDITION OF EMPLOYMENT

 

  1. Must have a telephone.
  2. Must possess a valid driver’s license.
  1. Able to work flexible hours (Weekends/Holidays).
  2. Must be dependable, self-starter, able to hand several tasks simultaneously with little or no supervision.
  1. Must be able to withstand a smoky environment for extended periods of time, with direct exposure to secondhand smoke.

 

PHYSICAL DEMANDS

 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the Job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear.  The employee is frequently required to stand and walk.  The employee is occasionally required to reach with hands and arms, climb or balance, stop, kneel, crouch, or crawl and taste or smell.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

HOTEL FRONT DESK/RESERVATIONS

JOB SUMMARY:

Responsible for providing outstanding guest service to WinnaVegas customers.  Performs a variety of guest services functions including duties related to telephone, internet, key control, ensuring high-quality guest relations.

JOB DUTIES:    This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

1.       Greets, registers, and assigns rooms to guests.

2.       Issues room keys to guests.

3.       Responsible for proper key control and other security measures.

4.       Answers telephone professionally.

5.       Transmits and receives telephone messages and sets up guests’ wake-up calls.

6.       Date stamps, sorts, and racks incoming mail and messages.

7.       Answers inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions.

8.       Keep records of room availability and guests’ accounts.  Operates the front office computer system.  Makes photocopies, if needed.

9.       Computes bill, collects payment, and makes change for guests.

10.    Makes and confirms reservations.

11.    Posts charges such as room, food, liquor, or telephone, to guest folio.

12.    Checks out guests and inquiries about their stay.

13.    Promotes and supports WinnaVegas Casino/Resort initiatives.

14.    Actively builds awareness of the Casino/Resort to guests.

15.    Provides and ensures high-quality guest relations.  Receives and resolves guest complaints in a manner consistent with Company policy.  Makes Hotel Manager aware of any guest complaints.

16.    Maintains the highest levels of quality assurance ratings, including guest comment cards, accounting audit, and inspection scores.

17.    Confers and cooperates with other departments as needed to ensure coordination of activities.

18.    Works toward a 90% walk-in conversion rate goal.

19.    Ensures compliance of all company policies and procedures.

20.    Adheres to all safety procedures and informs management of any unsafe conditions.

21.    Attends meetings and training as requested.

22.    Read, understand and adhere to the Winnebago Gaming Compact and Winnebago Tribal Gaming Code, Rules and Regulations

23.    Perform all other job related duties as assigned.

EDUCATION/EXPERIENCE REQUIREMENTS

Minimum Qualifications:
Must have a high school diploma or G.E.D.  Two years customer service experience required with hotel front desk experience preferred.  Must have general knowledge of computers as well as excellent interpersonal and communications skills.

No theft or stealing convictions.   Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, as well as obtain and maintain a gaming license.

Physical Demands:
While performing the duties of this job, the employee regularly is required to stand for extended periods of time; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.  The employee occasionally is required to sit; and stoop, kneel, crouch, or crawl.  The employee must occasionally lift and/or move up to 50 pounds.

Work Environment:
Work is generally performed in the Resort hotel(s) area with exposure to heat, cold, and Casino setting with exposure to secondhand smoke and a high noise level.  Evening, graveyard, holiday and/or weekend work are required.  Extended hours and irregular shifts may be required.