SUMMARY

Performs maintenance service and light repairs in the areas of plumbing, carpentry, painting, plastering, machine service, electrical, tile work, furniture repair, upholstery, welding, and/or vehicle servicing. Performs essential cleaning functions and properly maintains all areas of the hotel and ground in an attractive and orderly manner. Must present a positive image in the casino and the community.

ESSENTIAL DUTIES

1. Performs minor and routine painting, plumbing, electrical wiring, and other related maintenance activities.
2. Repairs furniture, doors, windows, cabinet work, small appliances and equipment; replaces light bulbs, filters, dimmers, locks and other duties as assigned by shift supervisor.
3. Diagnoses and resolves minor facility or equipment problems with or without assistance; notifies management concerning need for major repairs or additions to lighting, heating, and ventilating equipment.
4. Assists with furniture set-up and construction, office moves, changes, and redesign.
5. Assures prompt, courteous service to all customers, internal and external.
6. Operates within the safety rules and codes set by the company.
7. Operates company vehicles to perform service for the company.
8. Performs routine cleaning duties when necessary such as waste receptacles, trach collection, sidewalk snow removal/de-ice etc.
9. Assists with setup and tear down for banquet facility.
10. Must adhere to all policies and procedures of the casino and department
11. Must attend all meetings and/or trainings as directed by management
12. Performs additional duties as necessary.

EDUCATION

High School Diploma or equivalent is required.

EXPERIENCE

Environment typically is a Class II or III Casino experience preferred.

SPECIAL SKILLS

Communication Skills – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings; explains information, whether oral or written, clearly and informatively; presents numerical data effectively; able to read and interpret written information.

Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; places success of team above own interests; collaborates and cooperates with others; works hard to achieve win-win solutions; personally, contributes to team efforts.

Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; completes tasks on time or notifies appropriate person with an alternate plan.

LICENSES/CERTIFICATIONS

WCR Gaming License is required.

Valid Iowa Driver’s License

JOB DEMANDS

Physical

Ability to maneuver in all areas of casino, frequent ascent/descent from bus stairs, travel to various on/off site venues, which may involve elevation changes in surfaces. Visual acuity to discern and examine text, graphics, color and symmetry.  Speech to communicate clearly, express ideas and convey information in an understandable manner.  Ability to hear for listening comprehension and to understand ideas presented through spoken words and sentences. Manual dexterity to complete run log, routine maintenance check of fluids and examine documents, records and files.

Refer to Human Performance Evaluation for specific physical demands.

Mental

Social perceptiveness to assess and understand other’s reactions and behavior. Critical thinking to use logic and reasoning, reach conclusions/solutions.  Comprehension in assessing and analyzing and processing alpha, numeric and visual data; completing required documents accurately.  Mental capacity to monitor sometimes complex driving situations to make quick decisions to manipulate/maneuver vehicles in crowded or high-risk areas; tolerate stress, conduct tasks under critical deadlines.  Ability to concentrate on task over a period of time without being distracted.

Environmental

Work in motor vehicle, casino operations and external environments; exposure to second hand smoke, high noise level, bright lights, fluctuative temperatures/weather conditions.

JOB SUMMARY:

Responsible for providing outstanding guest service to WinnaVegas guests. Performs a variety of guest service functions, while exchanging currency for coin, check cashing, and verification, cashing in chips, making players club cards and redeeming club benefits.

JOB DUTIES:

1. Proficient with all aspects of Casino Trac system.
2. Enrolls guest in Club Winn membership, assist guest on using Club Winn cards.
3. Retrieve and look up pertinent player information in the database.
4. Proficient with ability to make change, cashes checks, cashes in coin for customers and employees in a confidential manner.
5. Records amount received and prepares reports of transaction.
6. Verifies paperwork and dispenses monies for jackpot/fills.
7. Balances and account for all cash, chips, token and checks, recording all information on the appropriate forms.
8. Must learn and become proficient with all banks ranging from cashier window to master bank.
9. Able to reconcile a till after each shift.
10. Ensures that all “Players Club Situation Forms”, and “Players Club Guest Complaints Forms” are taken and filled out completely by attendant, and turned over to the Shift Supervisor immediately. It will be the responsibility of the supervisor/manager to process A.S.A.P.
11. Issues tills for Casino departments, as needed.
12. Maintains awareness and knowledge of all Casino activities, events, promotions, and services offered to WinnaVegas guests.
13. Read, understand and adhere to Gaming Compact and Winnebago Tribe Code, Rules and Regulations, Internal Controls, Standard Operating Procedures, Departmental Rules.
14. Must attend all meetings and/or training as directed by management.
15. Reports directly to Supervisor, Lead Supervisor, Manager
16. Perform all other job duties as assigned.

AUTHORITY AND SUPERVISORY CAPACITY

Possesses authority needed to accomplish 1 – 16 above.

SIGNATURE AUTHORITY:

• None

EDUCATION/EXPERIENCE REQUIREMENTS:

1. High School diploma or GED required.

2.      Comprehensive computer skills.

3.      Six months to one years related experience or training.

1. Must have excellent communication and presentation skills.
2. Good organizational and clerical skills required.
3. Must be able to obtain gaming license.
4. Bi-cultural experience preferred.
5. Native American preference.

CONDITION OF EMPLOYMENT

1. Must have a telephone.
2. Must be able to lift up to 50 lbs
3. Must be able to withstand a smoky environment for extended periods of time, with direct exposure to secondhand smoke.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the Job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear.  The employee is frequently required to stand and walk.  The employee is occasionally required to reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl and taste or smell.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

JOB SUMMARY:

Responsible for the daily shift operations within the department and shall operate such in accordance with the Gaming Code adopted by the Winnebago Gaming Commission and the  Winnebago Tribal Council.  Observation of Casino activities with the use of the Surveillance Monitor Room equipment, preparing daily reports, logs, tapes, etc.

JOB DUTIES:

1. Operates CCTV system during their assigned shift
2. Maintains constant vigilance for cheaters, scams and embezzlement
3. Observes procedure compliance and/or policy violations
4. Reports all violations to the respective Shift Supervisor
5. Logs information as directed in the employee information files
6. Is familiar with casino departmental “Policies and Procedures”
7. Must attend all meetings and/or training as directed by management.
8. Performs all duties as assigned

AUTHORITY AND SUPERVISORY CAPACITY

• Possesses authority needed to accomplish 1 – 8 above.

SIGNATURE AUTHORITY:

·         None

ACCESS TO SENSITIVE AREAS:

• Surveillance Room

EDUCATION/EXPERIENCE REQUIREMENTS:

1. High School diploma or GED required.

2.      Comprehensive computer skills.

1. Must have excellent communication and presentation skills.
2. Good organizational and clerical skills required.
3. Must be able to obtain gaming license.
4. Bi-cultural experience preferred.
5. Native American preference.
6. Must have Table Games knowledge.

CONDITION OF EMPLOYMENT

1. Must have a telephone.
2. Must be able to sit thru the duration of the shift.
3. Must be able to withstand a smoky environment for extended periods of time, with direct exposure to secondhand smoke.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the Job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear.  The employee is frequently required to stand and walk.  The employee is occasionally required to reach with hands and arms, climb or balance, stop, kneel, crouch, or crawl and taste or smell.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.